Customer Relations Specialist - Eurofins Built Environment Testing East -CherryHill, NJ

Eurofins; Cherry Hill Township (NJ); Vor Ort; USD 29.000 - 34.000; Vollzeit

Zusammenfassung

Eurofins Built Environment Testing East in Cherry Hill, NJ is seeking a Customer Relations Specialist to manage client communications and coordinate between laboratory operations and clients. You will handle inquiries, process samples, and maintain project records in a laboratory environment.

Responsibilities include communicating with clients by phone and email, guiding walk-in customers, unpacking shipments, updating data in LIMS/CRM, and collaborating with lab staff to resolve issues and

Qualifikationen

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Strong written and verbal communication skills.
• Proficiency with Office suite, Adobe PDF, and CRM software.

Aufgaben

• Manage inbound and outbound client communications via phone and email.
• Advise walk-in clients on service information and project preparation.
• Unpack shipments and document sample receipt in laboratory departments.
• Update client and project data in LIMS and CRM software systems.
• Collaborate with laboratory personnel to resolve inquiries and improve processes.

Jobbeschreibung

Eurofins Built Environment Testing East seeks a Customer Relations Specialist to manage client communications and coordinate between laboratory operations and clients at their Cherry Hill, NJ facility. The role involves handling inquiries, processing samples, and maintaining project records in a laboratory environment.

Responsibilities

• Manage inbound and outbound client communications via phone and email
• Advise walk-in clients on service information and project preparation
• Unpack shipments and document sample receipt in laboratory departments
• Update client and project data in LIMS and CRM software systems
• Collaborate with laboratory personnel to resolve inquiries and improve processes

Requirements

• High school diploma or equivalent
• 1-2 years of customer service experience
• Proficiency with Office suite, Adobe PDF, and CRM software
• Strong written and verbal communication skills with active listening
• Problem-solving orientation and ability to prioritize tasks
• U.S. work authorization without sponsorship requirement
• Professional English proficiency for reading, writing, and speaking

Compensation: $21-25/hr