Client Relations Executive — Fast-Paced Lab Support

Eurofins Environment Testing (USA); Arvada (WY); On-site; USD 28,000 - 30,000; Full time

Job summary

Eurofins Built Environment Testing is seeking an Assistant Client Relations Executive Customer Representative to oversee all samples entering the laboratory and to facilitate day-to-day communication between clients and the laboratory.

The role requires handling sample receiving procedures, client interactions by phone, email, and in person, and performing various administrative duties in a fast-paced environment.

Qualifications

• High School Diploma
• Customer Service 2+ years preferred
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English (reading/writing/speaking)

Responsibilities

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
• Sign in, verify, and organize samples against Chain of Custody documentation to ensure accuracy.
• Assist walk-in clients with sample submission and information on services.
• Update client and project data records in the Tracker LIMS system.
• Collaborate with laboratory/operations personnel to resolve client inquiries.
• Process credit card transactions using Stripe.
• Provide clients with supplies.
• Stock front office supplies and snacks for clients and staff.
• Assist with administrative and laboratory tasks as necessary

Skills

Customer service

English proficiency

Multitasking

Team player

Education

High School Diploma

Tools

CRM

Office suite

Adobe PDF

Job description

Eurofins Built Environment Testing is seeking an Assistant Client Relations Executive Customer Representative to oversee all samples entering the laboratory and to facilitate day-to-day communication between clients and the laboratory.

The role requires handling sample receiving procedures, client interactions by phone, email, and in person, and performing various administrative duties in a fast-paced environment.