Client Relations Specialist — Lab Front Desk & Support

Eurofins USA Environment Testing; Arvada (CO); On-site; USD 28,000 - 30,000; Full time

Job summary

Eurofins Built Environment Testing is seeking an Assistant Client Relations Executive Customer Representative to join our team. This role oversees all samples entering the lab and facilitates day-to-day communication between clients and the laboratory, including sample receiving procedures and interactions via phone, email, and in person.

The incumbent will sign in, verify, and organize samples against Chain of Custody, assist walk-in clients, and update data records in Tracker LIMS while

Qualifications

• High School Diploma.
• Customer Service 2+ years preferred.
• Authorization to work in the United States indefinitely without restriction or sponsorship.
• Professional working proficiency in English, reading, writing and speaking.

Responsibilities

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
• Sign in, verify, and organize samples against Chain of Custody to ensure accuracy and proper sample tracking.
• Assist walk-in clients with sample submission, provide information on services and project preparation.
• Update client and project data records in the Tracker LIMS system.
• Collaborate with laboratory/operations personnel to resolve client inquiries.
• Process credit card transactions using Stripe.
• Provide clients with supplies.
• Stock front office supplies and snacks for clients and staff.
• Ability to assist with administrative and laboratory tasks as necessary.

Skills

Communication skills

Active listening

Client focus

Computer literacy

Prioritization

Process improvement

Problem solving

Sales ability

Interpersonal skills

Proactivity

Team player

Work under pressure

Growth mindset

Education

High School Diploma

Tools

CRM

Office Suite

Adobe PDF

Job description

Eurofins Built Environment Testing is seeking an Assistant Client Relations Executive Customer Representative to join our team. This role oversees all samples entering the lab and facilitates day-to-day communication between clients and the laboratory, including sample receiving procedures and interactions via phone, email, and in person.

The incumbent will sign in, verify, and organize samples against Chain of Custody, assist walk-in clients, and update data records in Tracker LIMS while