Client Relations Specialist — Lab Support & Solutions

Eurofins Environment Testing (USA); Cherry Hill Township (NJ); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Paid holidays

Paid time off

Dental and vision options

Job summary

Eurofins Built Environment Testing East is hiring a Customer Relations Specialist for our Cherry Hill, NJ location. This role focuses on facilitating day-to-day client communication with laboratories, ensuring exceptional service, and maintaining accurate data records.

The position requires 1–2 years of customer service experience, excellent communication, and proficiency with CRM and Office tools. Hours are Monday–Friday, 9:00 am–5:00 pm, with competitive benefits and growth opportunities.

Qualifications

• HS Diploma or equivalent is required.
• 1–2 years of customer service experience preferred.
• Strong written and verbal communication skills essential.
• Proficient with CRM, Office suite and PDF tools.

Responsibilities

• Manage inbound and outbound client communications via phone and email.
• Advise walk-in clients about service information and project preparation.
• Update client and project data records in LIMS/CRM systems.
• Collaborate with lab/operations to resolve client inquiries and improve processes.
• Perform general administrative tasks as needed.

Skills

Customer service

Communication

Active listening

Interpersonal skills

Proactivity

Team player

Problem-solving

Time management

Education

HS Diploma or equivalent

Tools

CRM

Microsoft Office

Adobe PDF

Job description

Eurofins Built Environment Testing East is hiring a Customer Relations Specialist for our Cherry Hill, NJ location. This role focuses on facilitating day-to-day client communication with laboratories, ensuring exceptional service, and maintaining accurate data records.

The position requires 1–2 years of customer service experience, excellent communication, and proficiency with CRM and Office tools. Hours are Monday–Friday, 9:00 am–5:00 pm, with competitive benefits and growth opportunities.