Client Success & Solutions Specialist

adpinternalcareers; Augusta (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Day 1 benefits

Volunteer time off

Inclusive culture

Job summary

ADP is seeking a Client Support Specialist to serve as the front-line problem solver for clients with 50-999 employees. You will build trust, educate users on ADP technology, and provide timely resolutions while maintaining high client satisfaction in a metrics-driven call center environment.

You will work independently or with a team to manage inquiries, guide clients to the right solutions, and uphold ADP's integrity and service standards across all interactions.

Qualifications

• 3–5 years of experience in client service or systems integration.
• Overtime hours during peak seasons.
• College degree is great but not required.

Responsibilities

• Be a Trusted Advisor and Problem Solver by solving client issues and providing solutions.
• Build Relationships with clients via phone, email, and chat to exceed expectations.
• Educate clients on ADP products and provide recommendations for best practices and training.
• Organize daily schedule to manage high inbound call volume, especially during peak seasons.

Skills

Client service experience

Communication skills

Education

College degree not required

Job description

ADP is seeking a Client Support Specialist to serve as the front-line problem solver for clients with 50-999 employees. You will build trust, educate users on ADP technology, and provide timely resolutions while maintaining high client satisfaction in a metrics-driven call center environment.

You will work independently or with a team to manage inquiries, guide clients to the right solutions, and uphold ADP's integrity and service standards across all interactions.