Client Success & Solutions Advisor

apply; Augusta (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Volunteer time off

Day 1 benefits

Job summary

ADP is seeking a Client Support Specialist in Augusta, GA to serve on the front line, resolving client issues and guiding users on ADP technology. You will build rapport with clients, provide timely answers, and help users maximize product value.

The role emphasizes reliability, empathy, and clear written and verbal communication. You will contribute to a metrics-driven support environment, collaborating with teams to ensure client satisfaction and a positive service experience.

Qualifications

• 3-5 years of experience in client service.
• Overtime hours during peak seasons may be required.
• College degree not required; equivalent experience acceptable.

Responsibilities

• Serve as front-line for resolving client issues and questions.
• Educate clients on ADP products and solutions.
• Build relationships with clients via phone, email, and chat.
• Organize daily schedule to manage high inbound call volume.

Skills

Customer service

Communication skills

Problem solving

Time management

Education

Bachelor's degree

Job description

ADP is seeking a Client Support Specialist in Augusta, GA to serve on the front line, resolving client issues and guiding users on ADP technology. You will build rapport with clients, provide timely answers, and help users maximize product value.

The role emphasizes reliability, empathy, and clear written and verbal communication. You will contribute to a metrics-driven support environment, collaborating with teams to ensure client satisfaction and a positive service experience.