Client Success Advocate for Mid-Size Companies

ADP; Augusta (GA); Presencial; USD 40.000 - 60.000; Jornada completa

Descripción de la vacante

Fairygodboss is hiring a Client Support Specialist for ADP in Augusta, Georgia. In this role, you will be responsible for solving client challenges, such as issue resolution and training users on ADP's technology.

Your main goal is to assist clients with 50 to 999 employees while maintaining high satisfaction scores. Strong communication and problem-solving skills are essential, along with a commitment to ethical standards. A top-ranked training program is provided to support your success.

Formación

• 3–5 years of experience in a client service or customer service environment.
• Ability to handle overtime during peak seasons.
• Military experience is also accepted.

Responsabilidades

• Consult on ADP's products and technologies to solve time-sensitive issues.
• Engage clients via phone, email, and chat.
• Educate and provide actionable recommendations based on product knowledge.
• Maintain a daily schedule and manage high volume of inbound calls.

Conocimientos

Client service experience

Communication skills

Problem-solving

Interpersonal skills

Educación

College degree or relevant skills

Descripción del empleo

Fairygodboss is hiring a Client Support Specialist for ADP in Augusta, Georgia. In this role, you will be responsible for solving client challenges, such as issue resolution and training users on ADP's technology.

Your main goal is to assist clients with 50 to 999 employees while maintaining high satisfaction scores. Strong communication and problem-solving skills are essential, along with a commitment to ethical standards. A top-ranked training program is provided to support your success.