Client Success & Service Operations Lead

Prismhr Hire; Duluth (GA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

401(k) match

Paid Time Off

Job summary

Vensure Employer Solutions in Georgia seeks a Service Operations Supervisor to manage client relationships, oversee payroll processing, and guide tax and reporting guidance. You will coordinate user setup, training, and retention initiatives while ensuring accurate service delivery.

You will lead Payroll Specialists, review payroll runs, resolve issues, and collaborate with operations to implement process improvements.

Qualifications

• High School Diploma required; 2+ years of PEO/ASO/HCM experience preferred or equivalent.

Responsibilities

• Act as the primary contact for assigned group of clients.
• Coordinate user set-up and provide training for client-facing payroll, reporting software, and service platforms.
• Facilitate proactive interventions for at-risk clients and collaborate with internal teams for retention.
• Manage client accounts with proactive touchpoints and service recommendations.
• Liaise between clients and internal operations to ensure seamless service delivery.
• Lead client meetings to review escalations and significant issues.

Skills

Communication

Time management

Team collaboration

Detail oriented

Problem solving

Multitasking

Professionalism

Education

High School Diploma

Tools

Outlook

Teams

Excel

PowerPoint

Job description

Vensure Employer Solutions in Georgia seeks a Service Operations Supervisor to manage client relationships, oversee payroll processing, and guide tax and reporting guidance. You will coordinate user setup, training, and retention initiatives while ensuring accurate service delivery.

You will lead Payroll Specialists, review payroll runs, resolve issues, and collaborate with operations to implement process improvements.