Payroll & Client Services Supervisor

Prismhr Hire; Dallas (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Other Benefits

Job summary

Vensure Employer Solutions is seeking a Service Operations Supervisor to manage client relationships, ensure seamless service delivery, and support payroll and tax processes. The role includes coordinating user setup and training, guiding client retention strategies, and acting as a liaison between clients and internal operations.

You will oversee payroll processing, analyze data for improvements, and provide guidance on payroll tax questions and reporting requirements.

Qualifications

• Experience in payroll processing and client services.
• Strong communication and interpersonal skills.
• Ability to manage multiple client accounts and prioritize tasks.
• Familiarity with payroll tax concepts and reporting requirements.

Responsibilities

• Act as primary contact for assigned client group.
• Coordinate client set-up and training for payroll systems.
• Lead client meetings to review escalated issues.
• Maintain proactive communication to support client retention.
• Oversee payroll processing and resolve payroll errors.
• Collaborate with internal teams to implement process improvements.

Skills

Client relationship management

Payroll processing

Communication

Time management

Cross-team collaboration

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Vensure Employer Solutions is seeking a Service Operations Supervisor to manage client relationships, ensure seamless service delivery, and support payroll and tax processes. The role includes coordinating user setup and training, guiding client retention strategies, and acting as a liaison between clients and internal operations.

You will oversee payroll processing, analyze data for improvements, and provide guidance on payroll tax questions and reporting requirements.