Client Payroll & HRIS Operations Specialist

Lever, Inc.; Michigan; Hybrid; USD 52,000 - 72,000; Full time

Job summary

Vensure Employer Solutions is seeking a Service Operations Specialist to ensure accurate payroll processing and responsive client support across payroll, tax, HRIS, and account management workflows.

The role acts as the primary contact for a defined client base, coordinating system setups, providing training, and driving continuous service improvements while collaborating with internal teams to improve client satisfaction and retention.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred.
• Ability to learn payroll systems and HRIS platforms quickly.

Responsibilities

• Act as the main point of contact for assigned clients, providing guidance, troubleshooting support, and timely responses.
• Coordinate user setup and deliver training for client-facing systems including payroll platforms, reporting tools, HRIS, and service portals.
• Process payroll accurately and timely in accordance with federal, state, and local regulations as well as company policies.
• Maintain and update HRIS employee records, including new hires, terminations, status changes, and I‑9 management; coordinate with Tax, Benefits, HR, and Operations.

Skills

Communication

Interpersonal skills

Team collaboration

Time management

Discretion

Education

High school diploma

Tools

Microsoft Office

HRIS/Payroll systems

PRISM

Job description

Vensure Employer Solutions is seeking a Service Operations Specialist to ensure accurate payroll processing and responsive client support across payroll, tax, HRIS, and account management workflows.

The role acts as the primary contact for a defined client base, coordinating system setups, providing training, and driving continuous service improvements while collaborating with internal teams to improve client satisfaction and retention.