Customer Experience & Accounts Manager (Bonus Eligible)

Canteen North America; Katy (TX); On-site; USD 56,500 - 60,000; Full time

Benefits offered by this job

Yearly Bonus

Company Car

Job summary

Canteen North America is hiring a Customer Service Manager to deliver exceptional service while overseeing client accounts and route operations. You will supervise route drivers, visit client sites, resolve service issues, and drive customer satisfaction and account growth.

The ideal candidate is customer-focused, organized, and proactive, with strong communication skills and the ability to build lasting client relationships in a fast-paced environment.

Qualifications

• Demonstrated customer service experience is essential, with a genuine passion for delivering exceptional support and building strong client relationships.
• Proven experience managing teams of approximately 5–10 associates is highly desirable.
• Experience overseeing 20–50 client accounts is a strong plus.
• Ability to manage daily responsibilities in a fast-paced environment.
• Strong, solutions-oriented mindset and professional communication.
• Experience with Microsoft Office programs (Outlook, Word, Excel).

Responsibilities

• Responsible for site visits and client retention.
• Assist branches with grand openings.
• Ensure compliance with local and national account standards; review corporate compliance reporting.
• Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc.).
• Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan).
• Coordinate efforts to improve customer retention and client experience at the point of sale.
• Build retail pricing opportunities and encourage repeat sales (Best Practices) and introduce new products to increase revenue.
• Drive compliance to merchandising standards.
• Assess performance by location through audit reports (Quarterly District Evaluations).
• When needed, perform the job functions of the Route Driver position, including driving a company vehicle over an established route to deliver products, render services by stocking and maintaining vending and related equipment.

Skills

Customer service experience

Team management

Account management

Strong communication

MS Office proficiency

Education

Bachelor's degree preferred

Two-year degree or equivalent

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Canteen North America is hiring a Customer Service Manager to deliver exceptional service while overseeing client accounts and route operations. You will supervise route drivers, visit client sites, resolve service issues, and drive customer satisfaction and account growth.

The ideal candidate is customer-focused, organized, and proactive, with strong communication skills and the ability to build lasting client relationships in a fast-paced environment.