Client Success & Accounts Manager

Compass Group USA; Omaha (NE); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

The Canteen is seeking a Customer Service Manager to lead client accounts and support route operations. This role oversees route drivers, conducts client site visits, and resolves service issues to drive client satisfaction, retention, and growth.

The ideal candidate is customer-focused, organized, and proactive, with strong communication skills and the ability to build lasting client relationships in a fast-paced environment.

Qualifications

• Demonstrated customer service experience is essential, with a genuine passion for delivering exceptional support and building strong client relationships.
• Proven experience managing teams of approximately 5-10 associates is highly desirable.
• Experience overseeing 20-50 client accounts is a strong plus.

Responsibilities

• Responsible for site visits and client retention.
• Assist branches with grand openings.
• Ensure we are compliant with local and national account standards; review corporate compliance reporting.
• Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc.).
• Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan).
• Coordinate efforts to improve customer retention and client experience at the point of sale.
• Build retail pricing opportunities and encourage repeat sales (Best Practices) and introduce new products to increase revenue.
• Drive compliance to merchandising standards.
• Assess performance by location through audit reports (Quarterly District Evaluations).
• When needed, perform the job functions of the Route Driver position, including driving a company vehicle over an established route to deliver products, render services by stocking and maintaining vending and related equipment.

Skills

Customer service

Team management

Account management

Communication

Team collaboration

MS Office

Education

Bachelor's degree preferred

Two-year degree or equivalent

Tools

Microsoft Office

Job description

The Canteen is seeking a Customer Service Manager to lead client accounts and support route operations. This role oversees route drivers, conducts client site visits, and resolves service issues to drive client satisfaction, retention, and growth.

The ideal candidate is customer-focused, organized, and proactive, with strong communication skills and the ability to build lasting client relationships in a fast-paced environment.