Customer Service & Route Account Manager (Company Car)

Compass Group USA; Katy (TX); On-site; USD 56,500 - 60,000; Full time

Benefits offered by this job

Yearly Bonus Opportunity

Company Car

Job summary

Canteen, part of Compass Group USA, is hiring a Customer Service Manager in Katy, TX to lead client accounts and support route operations. The ideal candidate will manage 5–10 associates, oversee 20–50 accounts, and drive customer satisfaction through proactive service and collaboration.

The role requires strong communication, organization, and a customer-focused mindset, with experience in a fast-paced environment and travel to client sites as needed.

Qualifications

• Customer service experience is essential with strong client relationships.
• 3–4 years of customer service experience preferred, or 2+ years in related roles.
• Route management, retail, merchandising and food/beverage experience preferred.

Responsibilities

• Deliver exceptional customer service while managing client accounts.
• Oversee route drivers and support route operations.
• Visit client sites, resolve issues, and drive retention and growth.
• Develop account plans and collaborate with local management to increase profitability.
• Ensure compliance with standards and assist with openings and launches.

Skills

Customer service

Team leadership

Account management

Communication

Education

Bachelor's degree preferred

2-year degree acceptable

Tools

Microsoft Office

Job description

Canteen, part of Compass Group USA, is hiring a Customer Service Manager in Katy, TX to lead client accounts and support route operations. The ideal candidate will manage 5–10 associates, oversee 20–50 accounts, and drive customer satisfaction through proactive service and collaboration.

The role requires strong communication, organization, and a customer-focused mindset, with experience in a fast-paced environment and travel to client sites as needed.