Client Success & Retention Specialist

Rent One, Inc.; Mayfield (KY); On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

Attire

Employee Purchase Program

On-The-Job Training and Professional/各

Job summary

Rent One, Inc. is seeking a Client Retention Specialist in Kentucky to help customers achieve ownership through best-in-class service and affordable product solutions.

The role offers on-the-job training, opportunities for advancement, and a benefits package including medical, dental, vision, and 401(k) with company match. You will contact clients, manage daily collection goals, review orders for compliance, and assist in maintaining accurate customer information while supporting the sales and

Qualifications

• Previous rent-to-own experience is desirable, but not necessary (we train!)
• Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
• Must have valid driver's license and maintain a driving record that complies with organizational standards.

Responsibilities

• Contact clients via phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review sales rental orders for compliance and approval.
• Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
• At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.

Job description

Rent One, Inc. is seeking a Client Retention Specialist in Kentucky to help customers achieve ownership through best-in-class service and affordable product solutions.

The role offers on-the-job training, opportunities for advancement, and a benefits package including medical, dental, vision, and 401(k) with company match. You will contact clients, manage daily collection goals, review orders for compliance, and assist in maintaining accurate customer information while supporting the sales and