Client Success & Retention Specialist

Rent One, Inc.; Dexter (ME); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Attire: Rent One gear

Employee Purchase Program

On-The-Job and Professional Training

Job summary

Rent One, Inc. is seeking a Client Retention Specialist to help customers achieve ownership by delivering best-in-class service and guiding them to the right products within their budget.

You'll work with a friendly team, receive on-the-job training, and have opportunities for review and advancement. The role includes a competitive pay package with bonuses, comprehensive benefits, and a commitment to work-life balance.

Qualifications

• Previous rent-to-own experience is desirable, but not necessary (we train!).
• Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
• Must have valid driver's license and maintain a driving record that complies with organizational standards.

Responsibilities

• Contact clients via phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review sales rental orders for compliance and approval.
• Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
• At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.

Job description

Rent One, Inc. is seeking a Client Retention Specialist to help customers achieve ownership by delivering best-in-class service and guiding them to the right products within their budget.

You'll work with a friendly team, receive on-the-job training, and have opportunities for review and advancement. The role includes a competitive pay package with bonuses, comprehensive benefits, and a commitment to work-life balance.