Client Success & Retention Specialist

Rent One, Inc.; Northwoods (MO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Attire: Rent One gear

Employee Purchase Program

On-The-Job and Professional Training

Job summary

Rent One is seeking a Client Retention Specialist to help drive sales and improve customer loyalty at our Missouri locations. As part of our team, you will contact clients by phone, verify information, and support retention initiatives while helping customers find products that meet their needs and budget.

We offer on‑the‑job training, a robust benefits package including medical plans, a 401(k) with company match, and opportunities for advancement.

Qualifications

• Previous rent-to-own experience is desirable, but not necessary (we train!).
• Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
• Must have valid driver's license and maintain a driving record that complies with organizational standards.

Responsibilities

• Contact clients via phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review sales rental orders for compliance and approval.
• Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
• At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.

Skills

Customer service

Sales

Call center

Retail experience

Job description

Rent One is seeking a Client Retention Specialist to help drive sales and improve customer loyalty at our Missouri locations. As part of our team, you will contact clients by phone, verify information, and support retention initiatives while helping customers find products that meet their needs and budget.

We offer on‑the‑job training, a robust benefits package including medical plans, a 401(k) with company match, and opportunities for advancement.