Bi-Lingual Client Retention Specialist

Rent One, Inc.; Oklahoma City (OK); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay with bonuses

Medical, dental, vision insurance

401(k) plan with company match

Tuition reimbursement

Job summary

Rent One, Inc. in Oklahoma City is looking for a Bi-Lingual Client Retention Specialist who will support clients in achieving ownership of home furnishings. Your role includes managing client accounts and ensuring positive relationships.

Responsibilities include acting as the main contact for clients and assisting in collections while working with the team during busy times. Ideal candidates will have customer service or sales experience, and must have a valid driver’s license.

Qualifications

• Prior rent-to-own experience is desirable, but not required.
• Must have a valid driver’s license.
• Experience in a retail environment is helpful.

Responsibilities

• Contact clients via phone and serve as the primary point of contact.
• Set daily collection goals and verify accuracy of customer information.
• Manage past-due accounts and assist in account renewals.

Skills

Customer service

Sales experience

Call center experience

Collections experience

Job description

BI-LINGUAL CLIENT RETENTION SPECIALIST

Join Rent One as a client retention specialist to help our customers achieve ownership of home furnishings and appliances. You will support and maintain positive client relationships and assist in account management and renewal processes.

JOB RESPONSIBILITIES

• Contact clients via phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review sales rental orders for compliance and approval.
• Manage past‑due accounts, working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
• Assist other co‑workers in the store during peak activity, absences, and planned time off.

JOB REQUIREMENTS

• Previous rent‑to‑own experience is desirable, but not required.
• Customer service, sales, call center, or collections experience in a retail environment helpful, but not required.
• Must have a valid driver’s license and maintain a driving record that complies with company standards.

BENEFITS PACKAGE

• Competitive pay range with monthly bonuses, certified training and professional development opportunities.
• Medical, dental, vision, and life insurance programs.
• Short‑term and long‑term disability, critical illness and accident coverage.
• Tuition reimbursement up to $200 per year.
• Gym membership reimbursement up to $200 per year.
• 401(k) plan with company match (30% of first 5% and 40% of next 5%).
• Paid time off including holidays and vacation.
• On‑the‑Job and Professional Development Training Programs.
• Employee Purchase Program for savings on Rent One products.

ADDITIONAL INFORMATION

Must comply with the drug‑free workplace program and pass pre‑employment drug screen and background checks.