Customer Success & Retention Specialist

Rent One, Inc.; Boonville (MO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Attire: Our online store has lots of>…

Employee Purchase Program: Out of this

On-The-Job and Professional Training

Job summary

Rent One is seeking a Client Retention Specialist to help customers achieve ownership by delivering best-in-class service and guiding product choices within budget. You will support the store's sales and retention goals while building strong client relationships across our locations.

This role offers on-the-job training, opportunities for advancement, and a comprehensive benefits package, including medical, dental, vision, 401(k), and ongoing professional development.

Qualifications

• Previous rent-to-own experience is desirable, but not necessary (we train!).
• Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
• Must have valid driver's license and maintain a driving record that complies with organizational standards.

Responsibilities

• Contact clients via phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review sales rental orders for compliance and approval.
• Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
• At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.

Skills

Customer service

Sales

Call center

Retail

Job description

Rent One is seeking a Client Retention Specialist to help customers achieve ownership by delivering best-in-class service and guiding product choices within budget. You will support the store's sales and retention goals while building strong client relationships across our locations.

This role offers on-the-job training, opportunities for advancement, and a comprehensive benefits package, including medical, dental, vision, 401(k), and ongoing professional development.