Client Success & Retention Specialist

Rent One, Inc.; Saint Joseph (MO); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Attire program

Employee purchase program

Training programs

Job summary

Rent One, Inc. in Saint Joseph, Missouri seeks a Client Retention Specialist to help customers achieve ownership while delivering best-in-class service and identifying products that fit budgets. You will contact clients by phone and coordinate with the team to hit sales and retention goals.

The role emphasizes ongoing training, regular advancement opportunities, and a comprehensive benefits package, including medical, dental, vision, 401(k), and tuition reimbursement.

Qualifications

• Previous rent-to-own experience is desirable, but not necessary (we train!).
• Customer service, sales, call center or collections experience in retail is helpful, but not required.
• Must have valid driver's license and maintain a driving record that complies with organizational standards.

Responsibilities

• Contact clients via phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review sales rental orders for compliance and approval.
• Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
• At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.

Skills

Customer service

Sales

Call center

Collections

Job description

Rent One, Inc. in Saint Joseph, Missouri seeks a Client Retention Specialist to help customers achieve ownership while delivering best-in-class service and identifying products that fit budgets. You will contact clients by phone and coordinate with the team to hit sales and retention goals.

The role emphasizes ongoing training, regular advancement opportunities, and a comprehensive benefits package, including medical, dental, vision, 401(k), and tuition reimbursement.