Client Success & Retention Specialist

Rent One, Inc.; Sikeston (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

401K match

Education reimbursement

Gym membership reimbursement

Paid time off

Training programs

Job summary

Rent One is seeking a Client Retention Specialist to support our customers and store teams. You will contact clients by phone, help them find affordable solutions, and drive retention and ownership opportunities with a focus on service excellence.

We offer on-the-job training, regular performance reviews, and a comprehensive benefits package. This role supports a fast-paced retail environment with opportunities for advancement and skill development.

Qualifications

• Experience in customer service or retail helpful but not required.
• Prior call center or collections experience is advantageous.

Responsibilities

• Contact clients via phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review rental orders for compliance and approval.
• Manage past due accounts with programs to help clients get to ownership.
• Act as a customer liaison who promotes timely rental/lease payments and renewals.
• Assist other team members during peak times or planned time off.

Skills

Customer service

Call center

Collections

Driving

Job description

Rent One is seeking a Client Retention Specialist to support our customers and store teams. You will contact clients by phone, help them find affordable solutions, and drive retention and ownership opportunities with a focus on service excellence.

We offer on-the-job training, regular performance reviews, and a comprehensive benefits package. This role supports a fast-paced retail environment with opportunities for advancement and skill development.