Client Success & Retention Specialist

Rent One, Inc.; Florissant (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonuses

Medical plans

Dental/Vision

Life insurance

401(k) match

Tuition reimbursement

Fitness benefit

Attire program

Employee purchase program

Professional development training

Job summary

Rent One, Inc. in Florissant, MO is seeking a Client Retention Specialist to help customers secure products and services within their budget while driving store sales and retention.

The role offers on-the-job training, a comprehensive benefits package, and opportunities for advancement. You will contact clients, manage accounts, and work with the team to ensure a high level of service.

Qualifications

• Previous rent-to-own experience is desirable, but not necessary (we train!)
• Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
• Must have valid driver's license and maintain a driving record that complies with organizational standards.

Responsibilities

• Contact clients via phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review sales rental orders for compliance and approval.
• Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
• At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.

Skills

Customer service

Sales

Call center

Collections

Job description

Rent One, Inc. in Florissant, MO is seeking a Client Retention Specialist to help customers secure products and services within their budget while driving store sales and retention.

The role offers on-the-job training, a comprehensive benefits package, and opportunities for advancement. You will contact clients, manage accounts, and work with the team to ensure a high level of service.