Client Success & Retention Specialist

Rent One, Inc.; Bryant Woodland Heights (AR); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Attire gear

Employee purchase program

On‑the‑job training

Professional development

Medical plans

Dental

Vision

Life/AD&D

Tuition reimbursement

401(k) with company match

Gym/fitness benefits

Job summary

Rent One, Inc. is seeking a Client Retention Specialist in Bryant, AR to build relationships with customers and drive retention and sales. You will handle client communications, set daily targets, review rental orders, and help clients achieve ownership through affordable solutions. Training is provided, with opportunities for advancement.

The role emphasizes customer service, payment collection, and teamwork in a retail environment, with a benefits package and performance-based bonuses.

Qualifications

• Experience in retail customer service and sales is preferred, training provided.
• Rent-to-own experience is desirable but not required.

Responsibilities

• Contact clients by phone and act as primary liaison between client and company.
• Set daily collection goals and verify accuracy of customer information.
• Review orders for compliance and approval.
• Manage past-due accounts and help clients regain good standing.
• Promote timely rental/lease payments and upsell solutions.

Skills

Customer service

Sales

Call center

Collections

Rent-to-own experience

Job description

Rent One, Inc. is seeking a Client Retention Specialist in Bryant, AR to build relationships with customers and drive retention and sales. You will handle client communications, set daily targets, review rental orders, and help clients achieve ownership through affordable solutions. Training is provided, with opportunities for advancement.

The role emphasizes customer service, payment collection, and teamwork in a retail environment, with a benefits package and performance-based bonuses.