Client Success & Retention Specialist

Rent One, Inc.; Batesville (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Rent One gear

Employee purchase program

On-the-Job and Professional Training

Job summary

Rent One, Inc. is seeking a Client Retention Specialist in Batesville, AR to help drive sales and enhance customer retention. You will contact clients, set goals, and manage accounts to promote ownership and meet client needs within budget. Training is provided, with opportunities for advancement and competitive benefits.

The role emphasizes customer service, proactive outreach, and teamwork in a fast-paced retail environment with flexible incentives and a focus on client success.

Qualifications

• Previous rent-to-own experience is desirable, but not necessary (we train!)
• Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
• Must have valid driver's license and maintain a driving record that complies with organizational standards.

Responsibilities

• Contact clients via phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review sales rental orders for compliance and approval.
• Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
• At times, the CRS will assist other co‑workers in the store such as during times of peak activity, absences, and planned time off.

Skills

Customer service

Sales

Call center

Collections

Job description

Rent One, Inc. is seeking a Client Retention Specialist in Batesville, AR to help drive sales and enhance customer retention. You will contact clients, set goals, and manage accounts to promote ownership and meet client needs within budget. Training is provided, with opportunities for advancement and competitive benefits.

The role emphasizes customer service, proactive outreach, and teamwork in a fast-paced retail environment with flexible incentives and a focus on client success.