Client Success & Retention Specialist

Rent One, Inc.; Vincennes (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Attire: Rent One gear discounts

Employee Purchase Program: savings at

On-The-Job and Professional Training

Job summary

Rent One, Inc. in Vincennes, IN is seeking a Client Retention Specialist to help drive sales while delivering best-in-class service. You will guide clients toward ownership by matching products and solutions to budget and needs.

We offer on-the-job training, regular reviews, and advancement opportunities. A customer-first mindset and willingness to learn are essential for success in this role.

Qualifications

• Experience in rent-to-own is desirable, but we train!
• Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
• Must have valid driver's license and maintain a driving record that complies with organizational standards.

Responsibilities

• Contact clients by phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review sales rental orders for compliance and approval.
• Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
• At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.

Skills

Customer Service

Sales

Call Center

Job description

Rent One, Inc. in Vincennes, IN is seeking a Client Retention Specialist to help drive sales while delivering best-in-class service. You will guide clients toward ownership by matching products and solutions to budget and needs.

We offer on-the-job training, regular reviews, and advancement opportunities. A customer-first mindset and willingness to learn are essential for success in this role.