Bilingual Client Success & Retention Specialist

Rent One, Inc.; Oklahoma City (OK); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Rent One gear

Employee purchase program

Training programs

Job summary

Rent One, Inc. is seeking a Bi-Lingual Client Retention Specialist in Oklahoma City to support sales and retention goals while delivering best-in-class service.

You will help clients find the right products and solutions within their budget, contributing to ownership opportunities and customer satisfaction. The role includes on-the-job training, opportunities for advancement, and a comprehensive benefits package that emphasizes medical, dental, vision, retirement, and education support.

Qualifications

• Must-type: bilingual ability required; strong communication in English and another language.
• Experience in customer service, sales, call center, or collections is beneficial but not required.
• Driver's license required and driving record must meet company standards.

Responsibilities

• Contact clients via phone and serve as the primary liaison between client and Rent One.
• Set daily objectives for collections and ensure accurate customer data.
• Review rental/sales orders for compliance and approval.
• Manage past-due accounts and guide clients toward affordable paths to ownership.
• Act as a customer advocate to promote timely rent/lease renewals and benefits.
• Assist co-workers during peak times or planned time off.

Skills

Bilingual

Customer service

Sales

Call center

Collections

Job description

Rent One, Inc. is seeking a Bi-Lingual Client Retention Specialist in Oklahoma City to support sales and retention goals while delivering best-in-class service.

You will help clients find the right products and solutions within their budget, contributing to ownership opportunities and customer satisfaction. The role includes on-the-job training, opportunities for advancement, and a comprehensive benefits package that emphasizes medical, dental, vision, retirement, and education support.