Client Success & Retention Specialist — Growth & Benefits

Rent One, Inc.; Humboldt (TN); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Attire: Rent One gear

Employee Purchase Program

On-The-Job and Professional Training

401(k) with company match

Tuition reimbursement

Fitness benefit

Medical, dental, vision insurance

Life/AD&D

Disability insurance

Accident insurance

Critical illness insurance

Gym membership reimbursement

Résumé du poste

Rent One, Inc. is seeking a Client Retention Specialist in Humboldt, TN. You will contact clients by phone, act as the primary liaison, and help drive retention and sales while guiding customers to affordable ownership options.

The role includes on-the-job training, opportunities for advancement, and a comprehensive benefits package. Join a team that values service, flexibility, and growth in a committed community store.

Qualifications

• Previous rent-to-own experience is desirable, but not necessary (we train!)
• Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
• Must have valid driver's license and maintain a driving record that complies with organizational standards.

Responsabilités

• Contact clients via phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review sales rental orders for compliance and approval.
• Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
• At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.

Connaissances

Customer service

Sales

Call center

Collections

Description du poste

Rent One, Inc. is seeking a Client Retention Specialist in Humboldt, TN. You will contact clients by phone, act as the primary liaison, and help drive retention and sales while guiding customers to affordable ownership options.

The role includes on-the-job training, opportunities for advancement, and a comprehensive benefits package. Join a team that values service, flexibility, and growth in a committed community store.