Client Success & Retention Specialist

Rent One, Inc.; Decatur (IL); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Attire: Rent One gear available

Employee Purchase Program

On-The-Job & Professional Development

401K with company match

Education reimbursement

Gym membership reimbursement

Job summary

Rent One, Inc. is seeking a Client Retention Specialist to ensure exceptional service while guiding customers toward ownership of affordable home furnishings.

You will be the primary contact for clients by phone, helping them choose products that fit their budget and schedule monthly payments. The role emphasizes maintaining accurate records, meeting daily collection goals, and supporting colleagues during peak periods.

Qualifications

• Previous rent-to-own experience is desirable, but not necessary (we train!)
• Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
• Must have valid driver's license and maintain a driving record that complies with organizational standards.

Responsibilities

• Contact clients via phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review sales rental orders for compliance and approval.
• Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
• At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.

Skills

Customer service

Sales

Call center

Job description

Rent One, Inc. is seeking a Client Retention Specialist to ensure exceptional service while guiding customers toward ownership of affordable home furnishings.

You will be the primary contact for clients by phone, helping them choose products that fit their budget and schedule monthly payments. The role emphasizes maintaining accurate records, meeting daily collection goals, and supporting colleagues during peak periods.