Client Success & Retention Specialist

Rent One, Inc.; Mount Vernon (IL); Vor Ort; USD 38.000 - 52.000; Vollzeit

Benefits dieser Stelle

Attire discounts and Rent One gear

Employee Purchase Program

On-The-Job and Professional Training

401K with company match

Zusammenfassung

Rent One, Inc. is seeking a Client Retention Specialist to help our team hit sales and retention goals while guiding customers to ownership with affordable options.

No experience? No problem—on-the-job training, regular reviews, and opportunities for advancement are provided. This on-site role includes a comprehensive benefits package and a focus on service quality.

You’ll contact clients by phone, set daily goals, review orders for compliance, and support colleagues during peak times.

Qualifikationen

• Experience in rent-to-own is desirable but not required; training provided.
• Customer service, sales, call center, or collections experience in retail is helpful but not required.
• Must have a valid driver’s license and maintain a compliant driving record.

Aufgaben

• Contact clients by phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review sales rental orders for compliance and approval.
• Manage past due accounts and work with clients to get accounts in good standing with a program they can afford and that helps them obtain ownership.
• Act as a customer liaison who promotes timely renewal payments.
• At times, assist other co-workers in the store during peak activity, absences, or planned time off.

Kenntnisse

Customer service

Sales

Call center

Collections experience

Jobbeschreibung

Rent One, Inc. is seeking a Client Retention Specialist to help our team hit sales and retention goals while guiding customers to ownership with affordable options.

No experience? No problem—on-the-job training, regular reviews, and opportunities for advancement are provided. This on-site role includes a comprehensive benefits package and a focus on service quality.

You’ll contact clients by phone, set daily goals, review orders for compliance, and support colleagues during peak times.