Client Success & Retention Specialist

Rent One, Inc.; Murray (KY); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Attire program

Employee Purchase Program

Professional Development Training

Zusammenfassung

Rent One, Inc. is seeking a Client Retention Specialist to help customers achieve ownership by delivering best-in-class service and guiding them to affordable solutions. The role emphasizes hitting retention and sales goals while supporting clients with products and options that fit their budgets.

You will participate in ongoing training, have opportunities for advancement, and benefit from a comprehensive benefits package, bonuses, and a strong 401(k) with company match.

Qualifikationen

• Previous rent-to-own experience is desirable, but not necessary (we train!).
• Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
• Must have valid driver's license and maintain a driving record that complies with organizational standards.

Aufgaben

• Contact clients via phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review sales rental orders for compliance and approval.
• Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
• At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.

Kenntnisse

Customer service

Sales

Call center

Driving

Jobbeschreibung

Rent One, Inc. is seeking a Client Retention Specialist to help customers achieve ownership by delivering best-in-class service and guiding them to affordable solutions. The role emphasizes hitting retention and sales goals while supporting clients with products and options that fit their budgets.

You will participate in ongoing training, have opportunities for advancement, and benefit from a comprehensive benefits package, bonuses, and a strong 401(k) with company match.