Client Success & Renewal Associate

Arthur J. Gallagher & Co. (AJG); Rolling Meadows (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Career development

Collaborative culture

Global reach, local impact

Job summary

Gallagher is seeking an Associate Client Service Manager to lead client relationships, manage renewals, and deliver tailored risk solutions within our Commercial team. You will work closely with clients and teammates to provide high-quality service and solutions that add measurable value.

Ideal candidates bring 1+ years of client service/claims experience or 3+ years with a HS diploma, plus a Property & Casualty license and strong MS Office skills.

Qualifications

• Bachelor's degree with 1+ years client service/claims management, or HS with 3+ years experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• Collaborative mindset to work across Gallagher.

Responsibilities

• Manage the renewal process and tailor coverage solutions.
• Build and maintain strong client relationships with timely responses.
• Support the team with consultative risk management strategies.
• Conduct regular audits to ensure regulatory compliance and service quality.
• Maintain accurate client and policy data in Gallagher systems.
• Leverage Gallagher technology to boost productivity and outcomes.
• Mentor junior team members with feedback and growth.
• Manage multiple priorities to meet deadlines and client expectations.

Skills

Client service

Relationship building

Team collaboration

Communication

Adaptability

Education

Bachelor's degree

High School diploma or GED

Tools

Microsoft Office

Job description

Gallagher is seeking an Associate Client Service Manager to lead client relationships, manage renewals, and deliver tailored risk solutions within our Commercial team. You will work closely with clients and teammates to provide high-quality service and solutions that add measurable value.

Ideal candidates bring 1+ years of client service/claims experience or 3+ years with a HS diploma, plus a Property & Casualty license and strong MS Office skills.