Associate Client Service Manager

Arthur J. Gallagher & Co. (AJG); City of Batavia (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Arthur J. Gallagher & Co. (AJG) seeks an Associate Client Service Manager in Batavia, NY. In this role, you will manage client relationships, ensuring their needs are met through tailored solutions and strong service. You'll facilitate the renewal process while supporting junior team members with mentorship.

The ideal candidate will have at least 1 year of client service experience, hold a Property and Casualty Insurance License, and be proficient in Microsoft Office.

Qualifications

• Minimum 1+ years of client service and/or claims management experience.
• Property and Casualty Insurance License required.
• Ability to manage shifting priorities effectively.

Responsibilities

• Manage the renewal process and deliver tailored solutions.
• Build strong relationships with clients through effective communication.
• Conduct regular audits to ensure compliance with regulations.

Skills

Client service experience

Claims management experience

Proficiency in Microsoft Office

Ability to build relationships

Adaptability

Education

Bachelor's degree

High School degree/GED

Job description

Overview

At Gallagher, we're looking for an Associate Client Service Manager to join our Commercial team. In this role you'll lead efforts to deliver exceptional service and solutions to our clients. You'll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value. This is your opportunity to grow your career while making a meaningful impact.

How you'll make an impact

You’ll take the lead in managing client relationships and ensuring their needs are met. From guiding the renewal process to mentoring team members, you’ll play a key role in delivering high-quality solutions. You’ll also help secure existing business, explore opportunities for additional services, and ensure compliance with industry standards.

Here’s what you’ll do:

• Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensure proper coverage.
• Build and maintain strong relationships with clients through timely responses and strong customer service.
• Support your team in addressing client risk management needs through consultative conversations and personalized strategies.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate and up-to-date client and policy data using Gallagher’s systems and performing audits.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

About You

Here’s what you’ll bring to the role:

• Bachelor's degree with minimum 1+ years client service and/or claims management experience OR High School degree/GED with a minimum of 3+ years client service and/or claims management experience.
• A Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.