Client Success & Relationship Coordinator

Microbac; Fayetteville (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability

Paid time off

Holidays

Flex-time

Wellness program

Referral bonus

Tuition reimbursement

Job summary

Microbac Laboratories, Inc. in Fayetteville, NC is seeking a Customer Relationship Coordinator to support the Customer Relationship team and operations by delivering world-class CX to Tier III clients.

You will greet clients, route questions, assist in creating reports, onboard new accounts, and coordinate with management, operations and sales to resolve issues and provide timely, accurate information.

Qualifications

• Broad knowledge and proven experience in customer service.
• Excellent written and verbal communication skills.
• Basic problem-solving abilities.
• General technical industry knowledge as evident by a basic understanding of concepts, terminology and instrumentation used.
• General understanding of EPA and/or FDA/USDA regulatory standards and protocols related to analytical testing is preferred.
• Bachelor’s Degree in a field related to the Sciences or 1 year of relevant experience preferred.
• Prior customer service experience required.
• Prior commercial laboratory experience preferred.

Responsibilities

• Ensure clients have a positive customer experience through proactive and professional customer service efforts.
• Execute a number of administrative duties such as making and fielding phone calls, emailing and faxing documents, data entry and other clerical functions as needed.
• Maintain a high level of professional contact with assigned Tier III clients.
• Administrative duties that include data entry, formulating, compiling and reviewing reports, and developing informational materials.
• Works with the CRM/CRS to ensure proper execution of the welcoming and on boarding process for all assigned Tier III accounts.

Skills

Customer service

Communication skills

Problem solving

Technical knowledge

Regulatory standards

Education

Bachelor’s Degree in sciences

Job description

Microbac Laboratories, Inc. in Fayetteville, NC is seeking a Customer Relationship Coordinator to support the Customer Relationship team and operations by delivering world-class CX to Tier III clients.

You will greet clients, route questions, assist in creating reports, onboard new accounts, and coordinate with management, operations and sales to resolve issues and provide timely, accurate information.