Client Success & Onboarding Coordinator

Microbac Laboratories, Inc; Fayetteville (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Disability insurance

Generous PTO including vacation andhol

Holidays and flextime

Wellness program

Referral bonus

Tuition reimbursement

Job summary

Microbac Laboratories, Inc. is seeking a Customer Relationship Coordinator to support its Customer Relationship team and operations, delivering world-class CX to Tier III clients.

You will handle greetings, routing questions, and cross-functional collaboration to solve basic issues, while assisting in reports and clerical duties. The role includes onboarding processes, CRM usage, COA verification, invoicing review, and ensuring accurate document management in laboratory information systems.

Qualifications

• Broad knowledge and proven experience in customer service.
• Excellent written and verbal communication skills.
• PC proficiency.
• Basic problem-solving abilities.
• General technical industry knowledge and familiarity with analytical testing standards.

Responsibilities

• Ensure clients have a positive customer experience through proactive, professional service.
• Perform administrative duties including data entry, document handling, and report preparation.
• Maintain professional contact with assigned Tier III clients.
• Support onboarding: CRM-based account setup, testing information entry in LIMS and related systems.

Skills

Customer service

Communication skills

PC proficiency

Problem solving

Regulatory knowledge

Education

Bachelor's in science related field

Job description

Microbac Laboratories, Inc. is seeking a Customer Relationship Coordinator to support its Customer Relationship team and operations, delivering world-class CX to Tier III clients.

You will handle greetings, routing questions, and cross-functional collaboration to solve basic issues, while assisting in reports and clerical duties. The role includes onboarding processes, CRM usage, COA verification, invoicing review, and ensuring accurate document management in laboratory information systems.