Client Relations & Onboarding Specialist

Microbac; Dayville (OR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Life insurance

Disability insurance

PTO & holidays

Flextime

Wellness program

Referral bonus

Tuition reimbursement

Job summary

Microbac Laboratories, Inc. is seeking a Customer Relationship Coordinator to support Tier III clients by ensuring accurate onboarding, data entry, and timely communications. You will help create and review reports, verify COA/invoices, and coordinate with management, operations, and sales to meet customer expectations.

The role emphasizes professional client interactions, CRM documentation, and collaboration with technical staff to resolve needs while maintaining a high standard of service.

Qualifications

• Broad knowledge and proven experience in customer service.
• Excellent written and verbal communication skills.
• Basic problem-solving abilities.
• General technical industry knowledge and instrumentation familiarity.
• Understanding of EPA and/or FDA/USDA regulatory standards preferred.

Responsibilities

• Provide world-class CX to Tier III customers with timely responses.
• Greet clients, address questions, and route concerns to appropriate teams.
• Assist in creating reports and perform clerical duties as needed.
• Set up accounts, onboarding, and verify COA/invoices with customers.
• Document all interactions in the CRM system and coordinate with sales.

Skills

Customer service

Communication

Problem-solving

Technical literacy

Regulatory awareness

Education

Bachelor’s degree in a science-related field

Job description

Microbac Laboratories, Inc. is seeking a Customer Relationship Coordinator to support Tier III clients by ensuring accurate onboarding, data entry, and timely communications. You will help create and review reports, verify COA/invoices, and coordinate with management, operations, and sales to meet customer expectations.

The role emphasizes professional client interactions, CRM documentation, and collaboration with technical staff to resolve needs while maintaining a high standard of service.