Client Project Liaison & Admin Lead

7H6 Pace Analytical Services, LLC; Huntersville (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Job summary

Pace Analytical Services, LLC is seeking an administrative support specialist to assist the Project Management Team as a liaison between project management and sample receiving/log-in. You will help intake and manage client work and ensure project setup runs smoothly.

The role emphasizes customer service, data accuracy, and cross-functional collaboration in a laboratory setting. The position requires a Bachelor's degree and at least 1 year of customer service experience, with strong computer

Qualifications

• Bachelor's degree and 1 year of customer service experience or equivalent combination of education, training and experience.
• Continued employment contingent on active licenses/certifications.
• Strong customer service, communication, and computer skills required.

Responsibilities

• Oversees and processes project management forms, documents, databases and related materials.
• Acts as liaison between client project needs and Pace team for successful project setup.
• Directs client calls and routes requests to the appropriate project manager.
• Schedules and logs bottle orders in the container order system per client sample needs.
• Reviews login dashboard and updates information and confirmations as needed.
• Assists with developing or participating in project management objectives, budgets, timelines and resources.
• Complies with department policies, procedures and applicable laws and regulations.
• Contributes to team efficiency and customer service quality.
• Promotes Pace's mission and maintains a cooperative workplace environment.

Skills

Customer service

Computer applications

Business English

Education

Bachelor's degree in business administration/chemistry/biology

Job description

Pace Analytical Services, LLC is seeking an administrative support specialist to assist the Project Management Team as a liaison between project management and sample receiving/log-in. You will help intake and manage client work and ensure project setup runs smoothly.

The role emphasizes customer service, data accuracy, and cross-functional collaboration in a laboratory setting. The position requires a Bachelor's degree and at least 1 year of customer service experience, with strong computer