Client Success & Order Support Specialist

Express Employment Professionals - Cincinnati East; Oreana (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Customer Service Representative to provide information to customers regarding products, services and order status. The role requires strong communication, teamwork and computer skills, including MS Excel, Outlook and Word.

The position runs 7:00 AM–4:00 PM, Monday through Friday, at our Oreana, IL operations, with a pay rate of $20 per hour. Experience in customer service is preferred and teamwork is essential for coordinating with

Qualifications

• Experience in customer service.
• Proficient in MS Excel, Outlook, and Word.
• Ability to calculate and apply basic math concepts.
• Strong teamwork and communication skills.

Responsibilities

• Answer customer inquiries concerning products, services, and order status.
• Obtain customer expectations and react effectively.
• Process incoming calls for freight pickup.
• Track scheduled freight deliveries and coordinate with production and other units.
• Assist in determining the cause of customer complaints and implementing corrective action.
• Provide effective communication between company and customer.
• Maintain vendor managed inventory programs.
• Create, maintain and publish reports required internally and externally.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Tools

MS Excel

Outlook

Word

Job description

Express Employment Professionals - Cincinnati East is seeking a Customer Service Representative to provide information to customers regarding products, services and order status. The role requires strong communication, teamwork and computer skills, including MS Excel, Outlook and Word.

The position runs 7:00 AM–4:00 PM, Monday through Friday, at our Oreana, IL operations, with a pay rate of $20 per hour. Experience in customer service is preferred and teamwork is essential for coordinating with