Client Support Specialist

Express Employment Professionals - Cincinnati East; Cleveland (OH); On-site; USD 26,000 - 28,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Customer Service Representative to work with customers to resolve complaints, process orders, and provide information about products and services. A high school diploma or equivalent is typical and on-the-job training is provided.

The role requires good communication, computer skills, and the ability to interact with people. The CSR will handle orders, process payments, record customer contacts, and refer complex issues to

Qualifications

• High school diploma or equivalent.
• Good communication and people interaction skills.
• Ability to operate telephone, computer, and office equipment.
• On-the-job training provided.

Responsibilities

• Listen to customers' questions and provide answers.
• Provide information about products and services.
• Take orders, calculate charges, and process billing or payments.
• Review customer accounts and make changes, if necessary.
• Handle returns or complaints.
• Record details of customer contacts and actions taken.
• Refer customers to supervisors or more experienced employees.

Skills

Communication skills

Computer skills

Customer-service skills

Interpersonal skills

Listening skills

Patience

Problem-solving skills

Education

High school diploma or equivalent

Job description

Express Employment Professionals - Cincinnati East is seeking a Customer Service Representative to work with customers to resolve complaints, process orders, and provide information about products and services. A high school diploma or equivalent is typical and on-the-job training is provided.

The role requires good communication, computer skills, and the ability to interact with people. The CSR will handle orders, process payments, record customer contacts, and refer complex issues to