In-Office Customer Support Specialist

Express Employment Professionals - Cincinnati East; Cypress (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Customer Support Representative to join our Cypress, CA team in person. The role focuses on assisting customers, answering inquiries, and ensuring satisfaction with products and services.

The candidate should have 2+ years in customer service, solid communication skills, and the ability to learn new software. This in-person position offers a Monday–Friday schedule with a pay rate of $22–$24 per hour.

Qualifications

• 2 years of customer service experience or related field.
• Previous sales experience is a plus.
• Minimum of 2 years of college education preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving and organizational abilities.
• Ability to remain calm and professional in challenging situations.
• Comfortable learning new software and systems.
• Strong attention to detail and accuracy.

Responsibilities

• Respond to customer inquiries via phone and email
• Resolve customer concerns professionally and efficiently
• Provide product and warranty support
• Process customer orders and assist with order-related inquiries
• Maintain accurate records of customer interactions
• Promote products and services to existing customers when appropriate
• Collaborate with internal departments to ensure customer satisfaction
• Support daily administrative and customer service operations

Skills

Customer service

Verbal communication

Written communication

Problem solving

Attention to detail

Learning new software

Education

Two years of college education

Tools

CRM software

Job description

Express Employment Professionals - Cincinnati East is seeking a Customer Support Representative to join our Cypress, CA team in person. The role focuses on assisting customers, answering inquiries, and ensuring satisfaction with products and services.

The candidate should have 2+ years in customer service, solid communication skills, and the ability to learn new software. This in-person position offers a Monday–Friday schedule with a pay rate of $22–$24 per hour.