Customer Success & Technical Support Specialist

Express Employment Professionals - Cincinnati East; Springfield (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

Training and development

Career growth

Team environment

Job summary

Express Employment Professionals - Cincinnati East is seeking a motivated Customer Service / Technical Support Representative to support customers, provide product information, prepare quotations, and assist with business development activities. This role suits individuals who enjoy solving problems and building long-term business relationships.

Responsibilities include responding to inquiries, preparing quotations, maintaining records, and collaborating with sales, operations, and support teams

Qualifications

• Strong communication and relationship-building skills.
• Excellent customer service and problem-solving abilities.
• Strong organizational skills and attention to detail.
• Self-motivated with the ability to manage multiple priorities.
• Experience in customer service, sales, account management, or a related field preferred.
• Experience in industrial, manufacturing, construction, material handling, rigging, or related industries preferred.
• Ability to work independently and as part of a team.
• Basic computer skills and proficiency with common business software applications.
• Recent graduates are encouraged to apply.

Responsibilities

• Respond to customer inquiries by phone, email, and other communication methods
• Prepare quotations and follow up on customer opportunities
• Build and maintain positive customer relationships
• Identify customer needs and recommend appropriate products and services
• Provide support for account growth and customer retention efforts
• Collaborate with operations, sales, and customer support teams to meet customer requirements
• Maintain accurate customer records and documentation
• Assist with business development and sales support activities
• Follow company policies and provide professional customer service at all times

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Computer skills

Problem-solving

Sales support

Tools

CRM software

MS Office

Job description

Express Employment Professionals - Cincinnati East is seeking a motivated Customer Service / Technical Support Representative to support customers, provide product information, prepare quotations, and assist with business development activities. This role suits individuals who enjoy solving problems and building long-term business relationships.

Responsibilities include responding to inquiries, preparing quotations, maintaining records, and collaborating with sales, operations, and support teams