Customer Service & Admin Associate — Order Ops

Express Employment Professionals - Cincinnati East; Crystal Lake (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision/Eyewear plan

IL Paid Leave Hours

401k

Life insurance

Prescription drug reimbursement

Short-term disability

Referral bonuses

Job summary

Express Employment Professionals - Cincinnati East in Crystal Lake, IL is seeking a reliable and enthusiastic Customer Service Representative to join our client's team. This role serves as the primary communication link between customers and internal departments, supporting order processing, inquiries, and administrative tasks in a fast-paced office environment.

The ideal candidate will have strong Microsoft Office skills (Excel), excellent written and verbal communication, the ability to learn

Qualifications

• Experience using Sage for order processing.
• Proficient in Microsoft Excel and Office applications.
• Excellent written and verbal communication.
• Able to manage multiple priorities in a fast-paced environment.
• Strong organizational skills.

Responsibilities

• Serve as the primary point of contact for customer inquiries, documentation requests, and order-related communication.
• Enter and process sales orders in Sage, maintain order files, and distribute paperwork to internal teams.
• Coordinate with sales, project management, purchasing, and production to ensure smooth order flow and customer satisfaction.
• Upload, download, and manage documents through portals while assisting with reporting and data entry.
• Provide backup support for purchasing, reception, marketing assistance, and general office administrative tasks.

Skills

Microsoft Office

Excel

Communication skills

Teamwork

Detail oriented

Sage software

Tools

Sage

Job description

Express Employment Professionals - Cincinnati East in Crystal Lake, IL is seeking a reliable and enthusiastic Customer Service Representative to join our client's team. This role serves as the primary communication link between customers and internal departments, supporting order processing, inquiries, and administrative tasks in a fast-paced office environment.

The ideal candidate will have strong Microsoft Office skills (Excel), excellent written and verbal communication, the ability to learn