Client Success & Onboarding Specialist

East Usa; Atlanta (GA); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

401(k)

401(k) Matching

Dental Insurance

Disability Insurance

Job summary

East Usa is seeking a Customer Service Specialist in Atlanta, Georgia. This role involves supporting a passionate community of clients by managing a portfolio of accounts to ensure successful implementation and retention.

The ideal candidate will have superb communication skills and will work to build strong relationships while driving client satisfaction. Responsibilities include onboarding, risk identification, and account reviews to enhance product value.

Qualifications

• 1+ years of experience in Account Management or Client Success.
• Experience creating and maintaining productive client relationships.
• Ability to engage clients over multiple communication channels.

Responsibilities

• Drive successful adoption and onboarding for clients.
• Build strong relationships with clients and their staff.
• Engage with clients to identify potential risks.

Skills

Superb communication and interpersonal skills

Impeccable service and follow up skills

High degree of organization skills

Goal-oriented and persuasive

Excellent verbal and written communication

Education

BS/BA degree

Job description

East Usa is seeking a Customer Service Specialist in Atlanta, Georgia. This role involves supporting a passionate community of clients by managing a portfolio of accounts to ensure successful implementation and retention.

The ideal candidate will have superb communication skills and will work to build strong relationships while driving client satisfaction. Responsibilities include onboarding, risk identification, and account reviews to enhance product value.