Client Success Pro: Onboarding & Growth

Doxim; Atlanta (GA); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare

Employer‑matched retirement savings

PTO / Time off

Employee Referral Program

Descripción de la vacante

Doxim is seeking an onsite Client Success Representative in Atlanta to build strong client relationships and guide onboarding, adoption, and renewals across order entry, production, delivery, and invoicing.

You will collaborate with clients and cross‑functional teams to resolve issues, drive customer value, and identify growth opportunities, ensuring long‑term retention and satisfaction.

Formación

• Post secondary degree preferred.
• 2-5 years’ experience in a commercial printer, mail service provider or related industry.

Responsabilidades

• Serve as the primary Client Success point of contact for assigned accounts, acting as a trusted advisor to key stakeholders and executive sponsors.
• Lead end-to-end customer onboarding, ensuring successful implementation, clear expectation setting, and achievement of defined customer success outcomes.
• Drive customer adoption and value realization by proactively guiding usage, optimizing workflows, and ensuring alignment with agreed business objectives.
• Manage day-to-day customer relationships, serving as the main point of contact across order entry, production, delivery, and invoicing processes.
• Own issue resolution and escalation management, coordinating cross‑functional teams to ensure timely and effective resolution of customer concerns.
• Identify and enable expansion opportunities by partnering with Sales on upsell, cross‑sell, and renewal strategies, including contract and documentation support (MSAs, SOWs, Change Requests).
• Capture and act on customer feedback to measure sentiment, improve satisfaction, and support long‑term retention through proactive engagement and advocacy development.

Conocimientos

Analytical skills

Problem solving

Mail service operations

USPS rules

Attention to detail

Educación

Post secondary degree

Herramientas

MS Office

CRM Systems

AI Tools

Descripción del empleo

Doxim is seeking an onsite Client Success Representative in Atlanta to build strong client relationships and guide onboarding, adoption, and renewals across order entry, production, delivery, and invoicing.

You will collaborate with clients and cross‑functional teams to resolve issues, drive customer value, and identify growth opportunities, ensuring long‑term retention and satisfaction.