Enterprise Onboarding Lead - Customer Success

Pearson; Atlanta (GA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Annual incentive program

Comprehensive benefits

Job summary

A leading education technology company is seeking an Advanced Specialist, Customer Success in Atlanta, GA to lead customer onboarding engagements. This role focuses on ensuring customers achieve early value through structured implementations and collaborative communication. Ideal candidates will have 3+ years experience in onboarding or project management, possess strong organizational and project management skills, and effectively simplify complex concepts into actionable steps. Salary range is between $80,000 to $95,000.

Qualifications

• 3+ years of experience in Customer Onboarding, Implementation, Customer Success, or Project Management.
• Experience leading complex or Enterprise-level onboarding engagements.
• Strong project management skills with the ability to manage multiple implementations.

Responsibilities

• Own the end-to-end onboarding experience for new customers.
• Translate customer business objectives into structured onboarding plans.
• Lead kickoff meetings and checkpoints to ensure clarity and accountability.
• Document all onboarding progress and transition criteria.

Skills

Customer Onboarding

Project Management

Executive communication

Stakeholder management

Organizational skills

Tools

Salesforce

Catalyst

Job description

A leading education technology company is seeking an Advanced Specialist, Customer Success in Atlanta, GA to lead customer onboarding engagements. This role focuses on ensuring customers achieve early value through structured implementations and collaborative communication. Ideal candidates will have 3+ years experience in onboarding or project management, possess strong organizational and project management skills, and effectively simplify complex concepts into actionable steps. Salary range is between $80,000 to $95,000.