Customer Success & Account Liaison

Movement Search & Delivery; LaGrange (GA); On-site; USD 50,000 - 65,000; Full time

Job summary

A dynamic operational company in Georgia is seeking a Customer Service Specialist to enhance customer satisfaction and support sales. This role involves managing account relationships, resolving inquiries, and maintaining service quality. Ideal candidates will have at least four years of experience in customer account management, strong communication skills, and proficiency in ERP and CRM systems. This position offers a chance to contribute to a proactive team in a fast-paced environment.

Qualifications

• Minimum of four years’ experience in customer account management, preferably in a manufacturing environment.
• Excellent communication skills, both on the phone and in writing.
• Proficiency with ERP and CRM software is required.

Responsibilities

• Serve as the primary point of contact for customers.
• Manage existing and new account relationships.
• Monitor backorders and communicate potential delays.
• Collaborate with management and sales teams.
• Process Special Approval Requests and verify order pricing.

Skills

Communication skills

Customer account management

Problem-solving

Collaborative teamwork

Education

Four-year college degree

Tools

Enterprise Resource Planning (ERP) software

Customer Relationship Management (CRM) software

Job description

A dynamic operational company in Georgia is seeking a Customer Service Specialist to enhance customer satisfaction and support sales. This role involves managing account relationships, resolving inquiries, and maintaining service quality. Ideal candidates will have at least four years of experience in customer account management, strong communication skills, and proficiency in ERP and CRM systems. This position offers a chance to contribute to a proactive team in a fast-paced environment.