Client Success Specialist — Cyber Risk (On-Site, Atlanta)

National Cyber Risk Agency; Atlanta (GA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

On-site role in Atlanta

Job summary

National Cyber Risk Agency in the Atlanta metropolitan area is seeking a Customer Specialist to act as the main client contact, addressing inquiries and guiding customers through our cyber risk services.

The role is on-site in a collaborative team environment, focusing on timely issue resolution, accurate record-keeping, and ensuring a positive customer experience throughout the engagement lifecycle.

Qualifications

• Strong interpersonal and customer-focused mindset to build trust and maintain relationships.
• Experience with customer support and customer satisfaction, including handling inquiries and resolving concerns.
• Clear written and verbal communication to convey information to diverse audiences.
• Analytical skills to interpret customer feedback and identify patterns.

Responsibilities

• Serve as the primary point of contact for clients and ensure a positive customer experience throughout engagement.
• Document interactions and collaborate with internal teams to improve processes and service delivery.
• Explain complex information in clear language and help customers understand how the agency’s cyber risk solutions meet their needs.

Skills

Interpersonal skills

Customer service experience

Communication skills

Analytical skills

Team collaboration

Attention to detail

Education

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Job description

National Cyber Risk Agency in the Atlanta metropolitan area is seeking a Customer Specialist to act as the main client contact, addressing inquiries and guiding customers through our cyber risk services.

The role is on-site in a collaborative team environment, focusing on timely issue resolution, accurate record-keeping, and ensuring a positive customer experience throughout the engagement lifecycle.