Strategic Customer Success Manager - Remote-First

Evident ID; Atlanta (GA); On-site; USD 85,000 - 135,000; Full time

Benefits offered by this job

Stock options

Health benefits

401K

Unlimited PTO

Parental leave

Home internet stipend

Virtual events

Job summary

Evident ID is seeking a motivated Customer Success Manager to own a book of business in the greater Atlanta area. You will drive customer adoption, retention, and expansion through strategic account management, onboarding, and regular business reviews.

Collaborate across Sales, Support, Product, and Engineering to deliver exceptional customer experiences. Join a fast‑growing SaaS team focused on insurance and compliance platforms, with opportunities to influence product direction and governance

Qualifications

• 3–6+ years of experience in Customer Success, Account Management, or a related client‑facing role.
• Experience managing a book of business with renewal and retention responsibility.
• Experience working with insurance certificates (COIs), policy documents, or contract/compliance requirements.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts post-sale.
• Build trusted advisor relationships with customer stakeholders and executives.
• Lead onboarding, ongoing enablement, and regular business reviews.
• Drive product adoption aligned to customer goals and use cases.
• Proactively identify risks to retention and take action to mitigate churn.
• Own renewals and support expansion opportunities based on customer needs.

Skills

Customer Success

Account Management

SaaS

Cross-functional Collaboration

Tools

Salesforce

Job description

Evident ID is seeking a motivated Customer Success Manager to own a book of business in the greater Atlanta area. You will drive customer adoption, retention, and expansion through strategic account management, onboarding, and regular business reviews.

Collaborate across Sales, Support, Product, and Engineering to deliver exceptional customer experiences. Join a fast‑growing SaaS team focused on insurance and compliance platforms, with opportunities to influence product direction and governance