Client Success Manager - SaaS HR Systems

UNAVAILABLE; New Jersey; On-site; USD 65,000 - 100,000; Full time

Job summary

iCIMS, a leading SaaS company in the United States, seeks an Account Manager to work with a portfolio of customers, ensuring their needs are met and opportunities for growth are realized. You will learn our iRecruiter product, communicate best usage practices, and build strong relationships across client teams.

The role requires managing multiple accounts, excellent interpersonal and communication skills, and willingness to travel for on-site meetings and renewals.

Qualifications

• Bachelor degree with strong academic track record.
• Strong interpersonal, verbal and written communication and presentation skills.
• Experience with client relations and HR systems/software project management is a plus.
• Ability to manage multiple accounts with minimal supervision.

Responsibilities

• Work closely with iCIMS customers to ensure all needs and expectations are met.
• Master the iRecruiter system and communicate best practices to customers.
• Identify customer needs and opportunities to upsell additional products and services.
• Participate in sales presentations through calls, seminars, and onsite meetings.
• Collaborate with Marketing to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work toward renewal.
• Handle escalated customer issues.
• Some travel required.

Skills

Interpersonal skills

Verbal communication

Written communication

Presentation skills

Account management

Education

Bachelor degree

Tools

iRecruiter

Windows OS

Internet Explorer

Job description

iCIMS, a leading SaaS company in the United States, seeks an Account Manager to work with a portfolio of customers, ensuring their needs are met and opportunities for growth are realized. You will learn our iRecruiter product, communicate best usage practices, and build strong relationships across client teams.

The role requires managing multiple accounts, excellent interpersonal and communication skills, and willingness to travel for on-site meetings and renewals.