Client Success Manager — SaaS HR Platform

UNAVAILABLE; Seattle (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

iCIMS, a fast-growing SaaS company, is seeking a Manager in the Account Services Department to work closely with customers and ensure their needs are met. You will communicate the best and most efficient methods of using iRecruiter and quickly learn its features to drive value for clients.

You will identify new opportunities, participate in sales presentations, collaborate with the Marketing team on client references and testimonials, and pursue a high renewal rate while traveling as needed.

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Experience with client relations and HR systems and/or software project management are significant plus.

Responsibilities

• Work closely with the iCIMS customers to ensure all their needs and expectations are met.
• Quickly learn and master the iRecruiter system to effectively communicate best and most efficient methods of utilizing iCIMS products.
• Identify a customer's needs and when new opportunities exist to add additional products and services.
• Participation in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys.
• Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work towards 100% renewal rate.
• Work escalated customer issues.
• Some travel required.

Education

Bachelor degree

Job description

iCIMS, a fast-growing SaaS company, is seeking a Manager in the Account Services Department to work closely with customers and ensure their needs are met. You will communicate the best and most efficient methods of using iRecruiter and quickly learn its features to drive value for clients.

You will identify new opportunities, participate in sales presentations, collaborate with the Marketing team on client references and testimonials, and pursue a high renewal rate while traveling as needed.