Client Success Manager, SaaS HR Solutions

iCIMS Middleware Test Company; Washington (District of Columbia); On-site; USD 65,000 - 100,000; Full time

Job summary

iCIMS is a fast-growing SaaS company based in Washington, DC, seeking an Account Services Manager who can translate customer needs into outcomes and maintain high renewal rates. You will manage multiple accounts, master the iRecruiter system, and collaborate with Marketing on references, case studies, and testimonials.

Strong interpersonal and communication skills are essential. Bachelor degree and hands-on experience with Windows and IE are required; prior HR systems or software project

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Must have strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and HR systems and/or software project management are significant plus.

Responsibilities

• Identify a customer's needs and when new opportunities exist to add additional products and services.
• Participate in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys.
• Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work towards 100% renewal rate.
• Work escalated customer issues.

Skills

Interpersonal skills

Account management

Communication

Renewal focus

Learning system (iRecruiter)

Education

Bachelor's degree

Tools

Windows OS

Internet Explorer

Job description

iCIMS is a fast-growing SaaS company based in Washington, DC, seeking an Account Services Manager who can translate customer needs into outcomes and maintain high renewal rates. You will manage multiple accounts, master the iRecruiter system, and collaborate with Marketing on references, case studies, and testimonials.

Strong interpersonal and communication skills are essential. Bachelor degree and hands-on experience with Windows and IE are required; prior HR systems or software project