Client Success Manager - SaaS HR Solutions

iCIMS Middleware Test Company; Brick Township (NJ); On-site; USD 80,000 - 110,000; Full time

Job summary

iCIMS is a fast-growing SaaS company in the United States, known for iRecruiter, and serving over 400 worldwide companies. The Manager in Account Services will ensure customers' needs are met, communicate best practices, and identify opportunities for additional products and services.

The role requires strong interpersonal and presentation skills, the ability to manage multiple accounts, and willingness to travel for on-site meetings and seminars. Bachelor degree is required.

Qualifications

• Bachelor degree with strong academic track record.
• Strong interpersonal, verbal and written communication and presentation skills.
• Experience with client relations and HR systems and/or software project management is a plus.

Responsibilities

• The Manager should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products.
• The Manager should possess outstanding interpersonal skills and the ability to effectively manage multiple accounts.
• The Manager is expected to be able to identify a customer's needs and when new opportunities exist to add additional products and services.
• Participation in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys.
• Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work towards 100% renewal rate.
• Work escalated customer issues.
• Some travel required.

Skills

Interpersonal skills

Verbal & written communication

Account management

Customer relations

HR systems experience

Software project management

Education

Bachelor degree

Tools

Microsoft Windows

Internet Explorer

Web-based technologies

Job description

iCIMS is a fast-growing SaaS company in the United States, known for iRecruiter, and serving over 400 worldwide companies. The Manager in Account Services will ensure customers' needs are met, communicate best practices, and identify opportunities for additional products and services.

The role requires strong interpersonal and presentation skills, the ability to manage multiple accounts, and willingness to travel for on-site meetings and seminars. Bachelor degree is required.